Specification for after-sales service of valve auxiliaries of hydropower station

Based in Xiangtan to fully understand the relationship with the safe operation of power station technical water supply system of hydropower station are closely related to the power plant auxiliary valve equipment based in Xiangtan from production to work with the specification of ISO9000 is modeled by the steps of the experiment strict production process and precision of product quality to control, and also to improve our customer service service specification to solve customer menace from the rear.

1, Xiangtan base for each sale of products are filing, retention, life-long service, and timely to provide customers with the latest transformation and upgrading information.

2, every 6 months on product applications, technical visits to customers, and timely settlement of customer problems;

3, Xiangtan based on the signing of each contract order, in principle, to provide on-site services, service charges agreed by the contract.

4, customers submit "after-sales service application", I Division is to start after-sales service process:

4.1, the user submits the "customer service" service for 2 hours by the technical department, sales department, production department three party meeting to determine the customer service service engineer; confirm the specific situation with the customer within 8 hours; customer service within 12 hours to complete all the preparatory work.

4.2, domestic projects, in principle, require 48 hours to arrive at the scene. Overseas projects, specific travel, instant communication.

4.3, on-site work by the client specific arrangements, our engineers in the field 24 hours standby.

4.4, according to customer requirements for product technical training for on-site personnel, including the principle and structure characteristics of products, equipment maintenance, maintenance methods, and cooperative users formulate equipment operation procedures, maintenance procedures, to ensure that users of the proper use and maintenance products;

4.5, on-site work signed by the customer "product acceptance report" and "on-site service work order" for the end of work.

The quality problems found 5, customer service service products, the product quality guarantee period (valve warranty period of six years, products for the remaining 18 months) to free repair or replacement, and bear the resulting losses. For the rest, only the cost of the spare parts is charged.